DN
Dzulani N
1 reviews | Active since Nov 2019
20 Sept 2020, 16:35
Unprofessional service and empty promise
I had log a claim from July but until today the legal advisor still waiting for the advice from her supervisor she said,instead of providing me with the good service I'm paying for rather wasting my time and giving a false hope. I finally contacted Motor Industry last week to get a good a explanation on my claim.
Please kindly use our money to hire a qualified and professional staff to help us when we need help ,stop saving money by hiring people on the street who can't even understand a retrenchment process.
Clintel legal is good for apology and empty promise ,most especially good with pretending like they care.
I'm very much disappointed
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
21 Sept 2020, 10:42Dear Dzulani N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Sept 2020, 10:42
Official
Dear Dzulani N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
22 Sept 2020, 15:57“Dear Dzulani N, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as we have been unable to reach you. We do however understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Please note your claim has been assessed and that we are currently trying to get hold of you in order to advise you fully and confirm a way forward. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, Carla FickComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply22 Sept 2020, 15:57
Official
“Dear Dzulani N, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as we have been unable to reach you. We do however understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Please note your claim has been assessed and that we are currently trying to get hold of you in order to advise you fully and confirm a way forward. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, Carla FickComplaints Case Manager
Clientele Legal”
Clientele Legal”
DN
Dzulani N's updateReviewer Update
22 Sept 2020, 16:16Hi Carla
I have responded your email yesterday and said please don't contact me to apologize as always but deliver the service we deserve without bushing around for three months.
Kindly email me with those advice for way forward as you said then i will able to call you or answer your call. But remember we agreed that your going to call me after ten minutes as i was busy at work even yesterday i said I'm driving in high traffic and please call me after 30 minutes
I have responded your email yesterday and said please don't contact me to apologize as always but deliver the service we deserve without bushing around for three months.
Kindly email me with those advice for way forward as you said then i will able to call you or answer your call. But remember we agreed that your going to call me after ten minutes as i was busy at work even yesterday i said I'm driving in high traffic and please call me after 30 minutes
DN
Dzulani N's update22 Sept 2020, 16:16
Reviewer Update
Hi Carla
I have responded your email yesterday and said please don't contact me to apologize as always but deliver the service we deserve without bushing around for three months.
Kindly email me with those advice for way forward as you said then i will able to call you or answer your call. But remember we agreed that your going to call me after ten minutes as i was busy at work even yesterday i said I'm driving in high traffic and please call me after 30 minutes
I have responded your email yesterday and said please don't contact me to apologize as always but deliver the service we deserve without bushing around for three months.
Kindly email me with those advice for way forward as you said then i will able to call you or answer your call. But remember we agreed that your going to call me after ten minutes as i was busy at work even yesterday i said I'm driving in high traffic and please call me after 30 minutes