BK
Bevan K
1 reviews | Active since May 2019
31 May 2019, 07:45
Unprofessional and not worth the premium
Since April 2019, I have been dealing with Sibusiso Patula from Clientele Legal on a consumer matter. Each time I have requested Sibusiso to contact me, it does not happen. It is extremely unprofessional for your legal advisor not to return your calls. Now I am being totally messed around by Sibusiso and Ronalds Kitchens. The same thing happened with another matter where legal advisor, Dorcas Mashila, never returned my phone calls for a month and left the company without informing me. I have asked to speak to a supervisor, who still has not returned my phone calls. I regret leaving Legal and Tax and Clientele Legal and Desmond Dube so change the advertising as this is not what is advertised.
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Replies (2)
Clientele Legal's replyOfficial
31 May 2019, 08:35 Dear BevanKahn1
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply31 May 2019, 08:35
Official
Dear BevanKahn1
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
03 Jun 2019, 15:25Dear Bevan K,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to assure you that this legal plan allows you to be rest assured, knowing that you are protected by us.
We confirm having discussed this matter with you in order to provide detailed legal advice and the way forward. We further confirm having contacted the third party for the purposes of mediation.
As per our telephonic discussion , your matter will be referred to the National Consumer Commission and the Consumer Goods and Services Ombudsman should the abovementioned mediation be unsuccessful.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Clientele Legal
Clientele Legal's reply03 Jun 2019, 15:25
Official
Dear Bevan K,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to assure you that this legal plan allows you to be rest assured, knowing that you are protected by us.
We confirm having discussed this matter with you in order to provide detailed legal advice and the way forward. We further confirm having contacted the third party for the purposes of mediation.
As per our telephonic discussion , your matter will be referred to the National Consumer Commission and the Consumer Goods and Services Ombudsman should the abovementioned mediation be unsuccessful.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Clientele Legal