SB
Stefanus B
1 reviews | Active since Oct 2025
29 Oct 2025, 13:09
Unortherised clientele debit order
There was a policy deducted from my bank account without my consent now instead of canceling the policy they send me a sms to reapply I need the money that I earned with a peace job to feed my children and now they say I must wait 48 hours but I need to feed my children tonight can someone please help me the red number is cer797068
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Replies (2)
Clientele Legal's replyOfficial
29 Oct 2025, 13:12Dear Stef**** B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply29 Oct 2025, 13:12
Official
Dear Stef**** B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
30 Oct 2025, 14:10Dear Stef**** B,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed together with the refund process.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed together with the refund process.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Legal's reply30 Oct 2025, 14:10
Official
Dear Stef**** B,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed together with the refund process.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed together with the refund process.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct