Universal email / phone number inconvinience

I have a problem with the universal number Clientele Legal gives to every client. <br> <br> Clientele Legal gives a universal email address: [Email Removed] and telephone number: *** to contact them. The reason I have a problem with this is the turnaround time. Instead of having to talk to the assigned attorney, your query or claim or follow up email is queued for a minimum of 48 hours before it can be attended to. At times I would call and the call is redirected to someone, who then tells you that the said person isn't available and they would like to take a message, only for your call to be returned three days later!<br> <br> Furthermore, when I raised the issue I had with the person I was talking to, she kept saying she understands but did not provide any solutions to it, except to say she \understands". Clientele Legal has a catch phrase that says \""superior legal services\"""