1 reviews | Active since Jul 2017

10 Nov 2017, 13:24

Uninformed/ Lack of Commitment

I called Clientel Legal on the 10th of November 2017 at 12:51pm following up on the unpaid invoice to the external attorneys by clientele. I spoke to Shodin Schalwik who was rude and unprofessional.

1. I could not hear her as there were people talking on the background. 2. She did not want to confirm their turnaround times on all the matters. She literally told me that she does not know when will I get an update on the matter. 3. She did not want to put me to the relevant department in relation to my matter. 4. She did not provide the help that I need.

I am extremely disappointed!!

Kind regards

Moses Maithufi

0
Replies (2)
Clientele Legal
Clientele Legal's reply10 Nov 2017, 13:32
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply13 Nov 2017, 07:26
Official

We thank you for raising your concerns.

Please note that we listened to the relevant telephonic recording and our findings were discussed with you in detail, as well as our process regarding our external service providers.

Should you wish to discuss anything further, kindly contact us on *** or email us at ***.

Ahtiyya Ebrahim
Team Leader
Clientèle Legal