Unhappy with the Horrible Service, Empty Promises, and False Adverti*****ts from Clientele Legal

I am writing to express my deep dissatisfaction with the poor service I have received from Clientele Legal. I am a member of Clientele legal for more than 3 years now, I registered my first legal claim in July this year for an an accident that occurred in July and the second driver didn't comply. I decided to contact Clientele lawyers to assist me to track the second driver .

I was told that my claim will be attended to and asked me to get 3 qoutations,do an accident sketch and go to traffic department to complete the forms that will assist me to fet the details of the second driver, i had to pay for this process at traffic department. After receiving the second driver details, i sent it to Clientele lawyers.

Andrea who was assisting me with this claim told me that he has contacted the second driver and sent him the letter of demand, i waited for a feedback for more than 15 days, then on Friday last week, i received an email from her with the letter of repudiation stating that my request has been declined.

This is not the kind of service I expected from your renowned company. I feel that my time has been wasted as I have been running around for this matter. If you were unable to assist me, you should have informed me earlier.

Moreover, I find it unfair that you simply informed me that you did not receive any feedback from a third-party. What steps did you take when you did not receive any response? Did you try to contact him? Did you make any follow-ups?

I believe that as a company providing legal services, you should have taken necessary actions to ensure that my request was processed smoothly. Furthermore, they assured me that you would send me a proof of service in respect of the letter of demand, did you sent it, No!!!. However, instead of receiving the promised documentation, I was surprised to receive a repudiation letter. What is even more disappointing is the fact that I did not receive any further communication or legal advice from you.

This lack of communication and declining of my claim has left me greatly disappointed. I have been a loyal client of your company for many years and I never expected to receive such poor service. My question to you is, is this what I have been paying for all these years I have always held your company in high regard, but this recent experience has left a bitter taste in my mouth. I hope that you will take my concerns into consideration and take necessary steps to rectify this matter and give me a proper direction and legal advise instead of leaving me hanginglike this.

I look forward to hearing back from you at the earliest, otherwise I will be sending a complaint.