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Shamima A

1 reviews | Active since Apr 2022

07 Oct 2024, 21:50

Unhappy with matter for 3 years

Information was given on 16 July 2024 and on 11 September 2024 to Alfred Vuso as per their request and no feedback was give to date and anther premium out and my matter has not been sorted since 2021 and another year has gone. Any feedback should be given via email, as I am not always available via phone call. I did not agree to their settlement and I did request to sue the owner Mrs Sunitha Bheekam. I do not understand why their insurance company wants to get involved when they did kot want to pay in the beginning. Everytime their is a new agent that get our matter from clientele Please can I have all my premiums back so I can get a private attorney to assist.

I was granted judgement and now what's the problem

I am sueing Ms Sunith Bheekam

0
Replies (5)
Clientele Legal
Clientele Legal's reply08 Oct 2024, 08:12
Official
Dear Shamima A, 
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Clientele Legal
Clientele Legal
Clientele Legal's reply10 Oct 2024, 12:51
Official
Dear Shamima A,
 
Thank you for bringing your concerns to our attention and giving us the opportunity to address your complaint.
 
We understand the frustration and inconvenience caused, and we also acknowledge your concerns about our turnaround times.
 
We have made several attempts to contact you, but unfortunately, we were unable to reach you.
 
Should you wish to delve deeper into this matter, please do not hesitate to get in touch with us directly.
 
Kind Regards,
 
Alfred Vuso
Complaints Case Manager
SA
Shamima A's update03 Nov 2024, 06:57
Reviewer Update
Another premium and I did respond and given all information and it's been another two weeks no response with outcome. I did answer call,however I could not hear her.
I just want my premiums back from the time have took the policy ro now.
I will get a lawyer to assist me.

Clientele Legal
Clientele Legal's reply04 Nov 2024, 11:05
Official
Dear Shamima A, 
  
Kindly note that your message was forwarded to the Legal Complaints team and they will be in contact ASAP.
               
Yours sincerely, 

Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply06 Nov 2024, 12:24
Official
Dear Shamima A,
 
Thank you for bringing your concerns to our attention and for allowing us to address your complaint.
 
We understand the frustration and inconvenience caused and we acknowledge your concerns about our turnaround times.
 
We have tried to contact you, but unfortunately, we were unable to reach you despite our multiple attempts.
 
We have been advised by the Legal Advisor though that she has received your further instructions regarding your claim and is addressing same accordingly.
 
Should you wish to discuss your complaint further however, please do not hesitate to get in touch with us directly.
 
Kind Regards,
 
Alfred Vuso
Complaints Case Manager