SA
Shamima A
1 reviews | Active since Apr 2022
06 Dec 2023, 10:11
Unhappy Customer
I have a matter that I am trying to get hold of the agent and everything I call they are not available or on a consultation. The service is getting very bad I need someone to call me urgently
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
06 Dec 2023, 11:51Dear Shamima A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply06 Dec 2023, 11:51
Official
Dear Shamima A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
07 Dec 2023, 12:08Dear Shamima A,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We acknowledge the frustration and inconvenience caused and further note your concerns regarding our turnaround times.
We confirm that we have advised you regarding your matter and shall proceed with attending further within the ambit of the legal policy, further we will provide you with the relevant feedback shortly.
Should you wish to discuss your matter further, please contact us directly.
Kind Regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply07 Dec 2023, 12:08
Official
Dear Shamima A,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We acknowledge the frustration and inconvenience caused and further note your concerns regarding our turnaround times.
We confirm that we have advised you regarding your matter and shall proceed with attending further within the ambit of the legal policy, further we will provide you with the relevant feedback shortly.
Should you wish to discuss your matter further, please contact us directly.
Kind Regards,
Alfred Vuso
Complaints Case Manager
SA
Shamima A's updateReviewer Update
28 Dec 2023, 15:26I was told that the supervisor for Alfred Vuso was going to call me and she still has not.
I just need a supervisor to contact me urgently
When I leave messages, no one calls me
I just need a supervisor to contact me urgently
When I leave messages, no one calls me
SA
Shamima A's update28 Dec 2023, 15:26
Reviewer Update
I was told that the supervisor for Alfred Vuso was going to call me and she still has not.
I just need a supervisor to contact me urgently
When I leave messages, no one calls me
I just need a supervisor to contact me urgently
When I leave messages, no one calls me