SA
Shamima A

1 reviews | Active since Apr 2022

09 Jul 2024, 15:30

Unhappy Client

I have a matter from 2021, which Clientèle appointed T Giyapersad Incorporated as our attorneys, they had a court date on our behalf on the 7th June 2024 and a few days before the defendants Insurance company (Budget Insurance)sent her email advising g they want to pay us R128000 in full and final settlement, which we declined, our quotes for our vehicle which is way more that that amount. We did advise our attorneys that we did not accept their offer previously and we are suing the owner of the vehicle that smashed into our car. We do not know why the attorney is entertaining all this after 3 years and wasting time We were emailing and contacting them and now they want a virtual meeting which is not convenient to us as we are not always available. We just want all the correspondence sent via email or telephone We want the attorneys to advise them that we are suing the owner and they are liable, not their insurance company. I am very disappointed and just want this matter to be over with and they need to sue the owner

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Replies (2)
Clientele Legal
Clientele Legal's reply09 Jul 2024, 16:17
Official
Dear  Shamima A,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply12 Jul 2024, 16:03
Official
Dear Shamima A, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We acknowledge the frustration and inconvenience caused and further note your concerns regarding our turnaround times. We confirm that we have advised you regarding your matter and shall proceed with attending further within the ambit of the legal policy, further we will provide you with the relevant feedback shortly. Should you wish to discuss your matter further, please contact us directly. Kind Regards, Alfred VusoComplaints Case Manager