Unfriendly and arrogant staff at a time when a client needs to have assistance.

I joined Clientele w.e.f. 1 June this year. Each time I tested them by calling in for various queries. The first thing that happens after holding on for a long time, is you get to speak to the most unhelpful and unenthusiastic idiots. They don't care whether you are hysterical on the phone, are a not a damn concerned for the situation you are faced with. Not to mention, you can barely make out what is being said to you. The language is bad. They are very quick to tell you that you have to wait until after your waiting period is over, which in my case is 2 days. I asked Roslyn Mashaba to give me an email address so that I could send the summons through to them, but she was so rude about not giving it to me, and repeating like a robot that I need to first wait until after my waiting period. Can anyone please explain to me where the customer service is in all of this? Why do you advertise all over TV and the media about good service? This is false advertising first of all. Secondly, please train your staff to have empathy when a client calls in for assistance. If I need to take my business elsewhere, please let me know.