bP
brenda P
1 reviews | Active since Mar 2015
14 Mar 2020, 16:39
Unfair treatment
Yoooo clientele disappointed me very much, I 1st joined this policy after i saw an ad on TV,then I decided to join hoping i would get help,and unfortunately clientele send me long letter,saying they won't help me because I joined them cause I had an existing problem. Jesus, why else would I join,cause I have a legal matter.clientel legal have problems themselves i think they should not advertise things that they can't solve,so not am gonna stop them from deducting my money and they must refund me
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Replies (2)
Clientele Legal's replyOfficial
16 Mar 2020, 11:19Dear brenda P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Mar 2020, 11:19
Official
Dear brenda P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
19 Mar 2020, 12:29Dear brenda P,
Thank you for raising your concerns with us.
By now our investigator (Lebogang Mahlangu) was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that the policy and exclusions were explained correctly.
We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome.
Kind regards,
Compliance Department
Clientele Legal's reply19 Mar 2020, 12:29
Official
Dear brenda P,
Thank you for raising your concerns with us.
By now our investigator (Lebogang Mahlangu) was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that the policy and exclusions were explained correctly.
We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome.
Kind regards,
Compliance Department