unfair treatment

I reported and submitted dotuments regarding my car that was involved in an accident. I required Clientelle to just claim the damages sustained on my car from the other party as I believe the other party has gross neglagancy. Clientelle required me to submit 3 quotes and 3 damage affidavits from different panel beaters. I went up and down through all panel beaters around Pietermaritzburg as my place of stay. I managed to get only one quote and no other panel beater was willing to help, they all put reasons which they make sense to me. I reported to Clientele that I'm struggling to get the quotes and unfortunately my car is not drivable so I'm unable to take it away for quates other than here where I'm. Clientele just informed me that if I can't submit the quotes then there is nothing they can do other than to close my matter. So I lost the case just because of quotes and to me that is completely unfair. I need this to be treated fairly as I could not be able to force the panel beaters to do my quotes. I even asked if I fix my car and sybmit the invoice but Clint elle refused. Clientelle is always an TV saying they are there to help it's clients but they can't. I have been with them for the past 10 years and I'm asking for help for the first time.