MS
Matthews S
1 reviews | Active since May 2022
16 May 2022, 17:40
Unfair judgement or misinterpretation of facts
I'm starting to think that Clientele has no interest in at all in helping people,they always use this term "Pre existing",and say they can only advice, and won't help which I find very unfair because every month they debit your account and take my money which is existing.I believe if I need a legal help now,and have been paying for a service for over a year or so, legally they have to jump,but they don't.Im very disappointed in their services and feel it's unfair.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
17 May 2022, 09:57Dear Matthews S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply17 May 2022, 09:57
Official
Dear Matthews S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
MS
Matthews S's updateReviewer Update
17 May 2022, 15:45Dear Clientele legal team
My request was fully given a clear directive on what I need to do upfront, I truly thank Mr Cyril Mbatha for listening and putting himself in my situation and got to the root of the underlying problem. I truly now have a vision on how my situation can be resolved, Thanks Mr Mbatha; you deserve a five star for taking your time and motivating me that all will be fine.
My request was fully given a clear directive on what I need to do upfront, I truly thank Mr Cyril Mbatha for listening and putting himself in my situation and got to the root of the underlying problem. I truly now have a vision on how my situation can be resolved, Thanks Mr Mbatha; you deserve a five star for taking your time and motivating me that all will be fine.
MS
Matthews S's update17 May 2022, 15:45
Reviewer Update
Dear Clientele legal team
My request was fully given a clear directive on what I need to do upfront, I truly thank Mr Cyril Mbatha for listening and putting himself in my situation and got to the root of the underlying problem. I truly now have a vision on how my situation can be resolved, Thanks Mr Mbatha; you deserve a five star for taking your time and motivating me that all will be fine.
My request was fully given a clear directive on what I need to do upfront, I truly thank Mr Cyril Mbatha for listening and putting himself in my situation and got to the root of the underlying problem. I truly now have a vision on how my situation can be resolved, Thanks Mr Mbatha; you deserve a five star for taking your time and motivating me that all will be fine.
Clientele Legal's replyOfficial
19 May 2022, 15:41“Dear Matthews S,
We confirm that we have contacted you and your concerns have been noted.
We thank you for allowing us the opportunity to resolve your complaint.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C. Mbatha ( Mr)
Complaints Case Manager”
Clientele Legal's reply19 May 2022, 15:41
Official
“Dear Matthews S,
We confirm that we have contacted you and your concerns have been noted.
We thank you for allowing us the opportunity to resolve your complaint.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C. Mbatha ( Mr)
Complaints Case Manager”