1 reviews | Active since Nov 2017
"Unfair Blacklisting"
I am very disappointed with Clientele Service, The service is very bad I'm a wrongfully blacklisted and I've been trying to handle this situation myself. I then contact Clientele since I pay them and when Desmond Dube advertise their products on TV he will say if you're their custome they will tackle any problem including unfair blacklisting on your behalf but that's all lies. I'm being denied when I apply for credit and I'm also looking for a job and I get rejected because of this unfair blacklisting, I have provided Clientele Legal with all the information they need but I was told to do the follow up myself to credit ombudsman and I don't have facilities to do that. Please Clientele can you do your job asap and stop saying I must do the follow up to credit ombudsman. I have a feeling that customers are treated differently due to their Race.. Ref P **********
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Dear ***,
We thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your concerns with you.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm you having reported this matter to us previously in June 2018 and having advised you to approach an alternative dispute forum. However, we have not heard from you since until recently. The intention is to assist you with your matter being resolved quicker, without litigation, which is a time consuming court process.
To ensure you of our commitment to the matter, the outstanding documents we requested of you needs to be provided to assess the matter and assist within the ambit of the policy.
At Clientele legal, we are committed to ensuring a seamless customer experience, and wish to thank you for making the decision to continue with your Legal Policy. Please contact us on *** or email: *** should you have any further concerns.
Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal
Dear ***,
We thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your concerns with you.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm you having reported this matter to us previously in June 2018 and having advised you to approach an alternative dispute forum. However, we have not heard from you since until recently. The intention is to assist you with your matter being resolved quicker, without litigation, which is a time consuming court process.
To ensure you of our commitment to the matter, the outstanding documents we requested of you needs to be provided to assess the matter and assist within the ambit of the policy.
At Clientele legal, we are committed to ensuring a seamless customer experience, and wish to thank you for making the decision to continue with your Legal Policy. Please contact us on *** or email: *** should you have any further concerns.
Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal