TM
THABO M
1 reviews | Active since Aug 2024
28 Aug 2024, 14:33
Unexpected debit order
Clientele legal has been debiting from my account,I never gave them the go-ahead to be debiting so I went to capitec to stop the debit order but they refused and said I should call Clientele directly and I did but it never went through.The next day when I try to call their phone doesn't go through ***
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Replies (2)
Clientele Legal's replyOfficial
29 Aug 2024, 16:02Dear Thabo floyd M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply29 Aug 2024, 16:02
Official
Dear Thabo floyd M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
30 Aug 2024, 16:03Dear Thabo floyd M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Clientele Legal's reply30 Aug 2024, 16:03
Official
Dear Thabo floyd M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct