********* conduct - debiting my account after cancellation

Item: Clientele Legal
Rating: 1
Author: Nomvula M

I have cancelled my legal plan policy with Clientel due to bad customer service and so many exclusions which were not disclosed when I was taking my policy. They still debited my account, how low is that.

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

02 Jul 2021, 11:39

Dear Nomvula M

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's reply02 Jul 2021, 11:39

Official

Clientele Legal's replyOfficial

02 Aug 2021, 12:25

Dear Nomvula M

By now you have been contacted by Vusumuzi Dlamini who has assisted with the concerns raised.

We further confirmed the solution moving forward.

We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.

Yours sincerely,

Siphesihle Rodolo
Clientele Legal

Clientele Legal's reply02 Aug 2021, 12:25

Official

Dear Nomvula M

By now you have been contacted by Vusumuzi Dlamini who has assisted with the concerns raised.

We further confirmed the solution moving forward.

We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.

Yours sincerely,

Siphesihle Rodolo
Clientele Legal