AM
Agatha M

1 reviews | Active since Jul 2019

02 Jun 2021, 21:26

********* conduct and **************** and thievery by Clientele

They duped my school going and unemployed 18yr old son into taking legal policy. There were witnesses when this happened who say they were enticed with benefits for discounted movie tickets and they were told to give their IDs to see if they would qualify for this benefit.

A couple of them did and ended up with legal policies. When he discovered that his account is debited he reported to me as her parent and I guided him to write an email cancelling the policy and lay a complaint. His emails went unanswered and they kept and still keep taking money despite receiving confirmation that his email will be attended to.

I had to intervene as an interested party and a parent they still continue to take money from my son's account. To make things worse he can't even reverse the debit order because like any ******* they make sure that the reversals are not possible.

As it is my son's account has been debited without his will. Clientele is *****ing from him and me because as a single parent I am teaching him to be responsible and deposit money into his account for him to pay his school fees and school transport. As his school fees is behind and clientele refuses to refund him claiming that he enjoyed cover. What cover? Cover that he does not want? Cover that he had no business having? When these ******* signed him up did they not find out is employment status or course of income?

I am livid, mainly because I went through the same with clientele trying to cancel a policy which they forcefully debited my account for 6 months after I told notified them that I don't want the policy.

I hate Clientele with a passion and now my son does too. So much for living a bad taste on future clients.

0
Replies (2)
Clientele Legal
Clientele Legal's reply03 Jun 2021, 09:57
Official
Dear Agatha M

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal
Clientele Legal's reply03 Jun 2021, 10:52
Official
Dear Agatha M,
 
Thank you for raising your concerns and bringing this matter to our attention. 
 
We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. 
 
We have sent you an email requesting for more details to assist with the query at hand, we would appreciate your response with detailed information.
 
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. 
 
Yours Sincerely, 
 
Siphesihle Rodolo 
Service Support Specialist