1 reviews | Active since Feb 2013
Uncouth Service Agents
<p>Clientele Legal is useless. You send them an email and they take two years to respond, and this is just the automatic response. The worst service ever. I was assisted by this arrogant and uncultured woman called Philisiwe Nyathi. This creation of life does not even know what she is doing, I had to go to the small claims court of Pretoria myself to get the correct information from the clerk. She could not even speak to me properly and professionally. When I pointed out that I was not her paramour and that she must address me accordingly she started raising her voice and hurling insults at me. I asked to speak to her manager and wha do you know, he or she was not available. She claimed that the manager would call me back and I have received no call yet. When I did call back myself I was sent from pillar to post and finally put through to someone called given. I requested the recording for the call and I still have not received that too. This was all because I requested assistance with a letter of demand, not even legal representation. It is pointless escalating complaints because the managers are just as doggy, they are probably friends and are doing this on purpose to cover for one another. They then had the audacity to keep sending me SMS to say that they are closing my query because they cannot get a hold of me when I have told them countless times that they can send an email if they do not get a hold of me.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for bringing your matter to our attention.
Please be advised that you lodged your legal claim with us on 27th February 2017. We would like to assure you of our undertaking and commitment to assist you with your matter and have advised you about the way forward.
At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you.
We thank you for your understanding in this regard and for discussing your concerns with us. We are pleased that we were able to resolve your complaint during the discussion and would like to apologise that you were not satisfied with the service received.
Please contact us on *** or email us at *** should you need anything further.
Cavlyn Bemaya
Supervisor - Clientele Legal Claims
Thank you for bringing your matter to our attention.
Please be advised that you lodged your legal claim with us on 27th February 2017. We would like to assure you of our undertaking and commitment to assist you with your matter and have advised you about the way forward.
At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you.
We thank you for your understanding in this regard and for discussing your concerns with us. We are pleased that we were able to resolve your complaint during the discussion and would like to apologise that you were not satisfied with the service received.
Please contact us on *** or email us at *** should you need anything further.
Cavlyn Bemaya
Supervisor - Clientele Legal Claims
