Unclear and Clueless

First time I have called into the call centre.<br> <br> Option one is regarding policies and option 2 to speak to a lawyer...<br> <br> So here I think im getting through to a person who can actually speak and have an idea.<br> <br> WRONG. I get through to a person, dont know her name because not a soul could make out her mumbling.<br> <br> I ask her I wish to draw up a power of attorney and then mumbles off at me. It took my awhile to decipher what she was saying. <br> <br> I mentioned power of attorney to her and it did not seem as if she knew what I was speaking about,<br> <br> Why do I pay my premiums to you???<br> <br> Why do employ people who have no telephone etiquette and cannot even speak properly over the phone.<br> <br> Should I terminate my services with you and perhaps seek another provider because so far, i am not getting service.<br> <br> How do you plan to rectify this?<br> <br> Now you are charging me R15 EXTRA per month and your service STINKS<br> <br>