Unauthorized deduction

Nothing as frustrating as getting a call from a 19 year old niece who is in matric stating that clientele has deducted R250 from her accout for a policy she never joined. How evil must one be, money that was meant for school transport and u still giving her numbers to call like she has the funds. Please call her and assist with refunding her she cannot afford nit to pay transport as she is writing her exams because of *****s. Ngatana tebatso your ref *** Tel: +***