SW
Sarah W
1 reviews | Active since Jan 2020
01 Feb 2021, 08:58
Unauthorized debiting of my account
I was contacted by Clientele legal, I agreed to take their legal plan, I had 30 days to cancel, within this 30 day period I decided to cancel and I notified them. There was no response from their side. They are still debiting my account even though I have repeatedly emailed them a that I don't want the policy.
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
01 Feb 2021, 09:02Dear Sarah W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply01 Feb 2021, 09:02
Official
Dear Sarah W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
SW
Sarah W's updateReviewer Update
01 Feb 2021, 12:10To the consultant that just contacted me, you needn't call again, you have my policy number and ID number, please make sure my debit order is cancelled.
SW
Sarah W's update01 Feb 2021, 12:10
Reviewer Update
To the consultant that just contacted me, you needn't call again, you have my policy number and ID number, please make sure my debit order is cancelled.
Clientele Legal's replyOfficial
01 Feb 2021, 12:59Dear Sarah W,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success due to a poor signal.
Our records indicate that an email request to cancel the policy was received, we would like to apologize for the delay in responding to your query.
Please note that I have cancelled the policy as per your request. I have sent an email to explain the cancellation and refund process.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success due to a poor signal.
Our records indicate that an email request to cancel the policy was received, we would like to apologize for the delay in responding to your query.
Please note that I have cancelled the policy as per your request. I have sent an email to explain the cancellation and refund process.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Legal
Clientele Legal's reply01 Feb 2021, 12:59
Official
Dear Sarah W,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success due to a poor signal.
Our records indicate that an email request to cancel the policy was received, we would like to apologize for the delay in responding to your query.
Please note that I have cancelled the policy as per your request. I have sent an email to explain the cancellation and refund process.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success due to a poor signal.
Our records indicate that an email request to cancel the policy was received, we would like to apologize for the delay in responding to your query.
Please note that I have cancelled the policy as per your request. I have sent an email to explain the cancellation and refund process.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Legal
SW
Sarah W's updateReviewer Update
12 Feb 2021, 09:51Thank you for sorting out this matter and refunding me for November.
SW
Sarah W's update12 Feb 2021, 09:51
Reviewer Update
Thank you for sorting out this matter and refunding me for November.