1 reviews | Active since Mar 2014
Unauthorized debit orders
Good day I am writing to express my deep dissatisfaction with the service I have received. Throughout the duration of my policy, not a single case I raised was resolved. Each time, I was met with excuses or reasons why assistance couldn’t be provided. It felt like I was paying for a service that I never actually received.
Response times were extremely poor had I been in a serious situation, such as an arrest, I would have spent time in jail waiting for help that never came.
To make matters worse, although my policy has now ended, your company continues to debit my account. I have had to repeatedly reverse these unauthorized transactions, which is both frustrating and inconvenient.
I request that these debits be stopped immediately and that any wrongly debited funds be refunded without delay.
Sincerely, Ole
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life