MM
Manoko M
1 reviews | Active since Apr 2020
25 Nov 2025, 07:54
Unauthorized debit and *****ulent activity
Clientele Legal ****
I am writing to report a case of unauthorized debit and *****ulent activity on my account. On 25.11.2025, a representative from clientele visited my residence and obtained my contact information under the pretense of discussing a policy, she told me that one of the consultants will call me and they never did . I did not agree to any policy or service, and I did not authorize any debit from my account.
However , I have noticed that my account has been debited R375 for a policy I never agreed to. will be filing a complaint with the relevant authorities.
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Replies (4)
Clientele Legal's replyOfficial
25 Nov 2025, 08:02Dear Manoko M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Legal's reply25 Nov 2025, 08:02
Official
Dear Manoko M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
MM
Manoko M's updateReviewer Update
25 Nov 2025, 09:43Clientele has reach out to me and they have sorted it out. The policy is canceled and will get my refund as soon as the reflected on their side. Thank you
MM
Manoko M's update25 Nov 2025, 09:43
Reviewer Update
Clientele has reach out to me and they have sorted it out. The policy is canceled and will get my refund as soon as the reflected on their side. Thank you
Clientele Legal's replyOfficial
25 Nov 2025, 09:48Dear Manoko M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Clientele Legal
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Clientele Legal
Clientele Legal's reply25 Nov 2025, 09:48
Official
Dear Manoko M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Clientele Legal
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
25 Nov 2025, 11:40Dear Manoko M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Legal's reply25 Nov 2025, 11:40
Official
Dear Manoko M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct