1 reviews | Active since Oct 2012
Unauthorised Debit Orders
I am writing to formally lodge a complaint regarding repeated unauthorised debit orders from my ABSA account. Despite my previous attempts to resolve this matter directly with your team, the debits have not stopped.
On multiple occasions, debit orders of R648.00 have been processed against my account (see recent transactions below). • 25/09/2025 – R648.00 • 24/09/2025 – R648.00
I have not authorised these transactions and have reported this issue repeatedly, yet no resolution has been provided. This is unacceptable and has caused me significant frustration.
I request the following actions immediately: 1. Stop all future debit orders linked to my account. 2. Reverse all unauthorised transactions that have been processed. 3. Provide written confirmation that this issue has been permanently resolved.
If this matter is not resolved urgently, I will be left with no choice but to escalate the matter to the Banking Ombudsman and other regulatory bodies.
I trust you will treat this with the seriousness it deserves and provide me with a prompt resolution.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct