JK
Jennifer K
1 reviews | Active since Jun 2020
06 May 2024, 08:23
Unauthorised debit order
Clientele you guys are hiring people to **** us i never signed up for any policy with with you guys Your agent ****med me telling me it's vouchers and swiped my card a debit order of R310 went off my account and I want a refund the person does not even have matric how can he work in the financial the industry without the proper qualifications I want my refund back into my account or I will go to ombudsman and fsca if this problem is not resolved
Helpful (0)
Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
06 May 2024, 09:50Dear Jennifer K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply06 May 2024, 09:50
Official
Dear Jennifer K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
JK
Jennifer K's updateReviewer Update
06 May 2024, 10:16Hi I need this problem resolved today as that was my insurance premium and I have a ongoing claim
JK
Jennifer K's update06 May 2024, 10:16
Reviewer Update
Hi I need this problem resolved today as that was my insurance premium and I have a ongoing claim
JK
Jennifer K's updateReviewer Update
06 May 2024, 13:32Clientele you are hiring people to **** us I will go through all lengths to get my money back Kabelo Hlako from Lakeview ****med me with this policy I specifically told him I do not want this policy he advised that it was was for vouchers done some voice recording to trick me to saying he to the policy while I was under the impression it was for the vouchers
Clientele telling me.that I have invalid claim
I will go through all media channels and expose them hiring people who is not even equipped or has matric to trade under them promising them a mere R50 per a sale
I requested for a voice recording and was advised I must come to there office to retrieve what kind of rotten service is and this clientele must fall it's disgusting that money debited was for my insurance which I currently have a claim I will go to FSCA media ombudsmen if I must exp someone who does not have the qualifications to trade
Clientele telling me.that I have invalid claim
I will go through all media channels and expose them hiring people who is not even equipped or has matric to trade under them promising them a mere R50 per a sale
I requested for a voice recording and was advised I must come to there office to retrieve what kind of rotten service is and this clientele must fall it's disgusting that money debited was for my insurance which I currently have a claim I will go to FSCA media ombudsmen if I must exp someone who does not have the qualifications to trade
JK
Jennifer K's update06 May 2024, 13:32
Reviewer Update
Clientele you are hiring people to **** us I will go through all lengths to get my money back Kabelo Hlako from Lakeview ****med me with this policy I specifically told him I do not want this policy he advised that it was was for vouchers done some voice recording to trick me to saying he to the policy while I was under the impression it was for the vouchers
Clientele telling me.that I have invalid claim
I will go through all media channels and expose them hiring people who is not even equipped or has matric to trade under them promising them a mere R50 per a sale
I requested for a voice recording and was advised I must come to there office to retrieve what kind of rotten service is and this clientele must fall it's disgusting that money debited was for my insurance which I currently have a claim I will go to FSCA media ombudsmen if I must exp someone who does not have the qualifications to trade
Clientele telling me.that I have invalid claim
I will go through all media channels and expose them hiring people who is not even equipped or has matric to trade under them promising them a mere R50 per a sale
I requested for a voice recording and was advised I must come to there office to retrieve what kind of rotten service is and this clientele must fall it's disgusting that money debited was for my insurance which I currently have a claim I will go to FSCA media ombudsmen if I must exp someone who does not have the qualifications to trade
Clientele Legal's replyOfficial
13 May 2024, 14:49Dear Jennifer K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Clientele Legal's reply13 May 2024, 14:49
Official
Dear Jennifer K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
JK
Jennifer K's updateReviewer Update
26 Aug 2024, 07:39Good day Clientele where is my refund which the ombudsman request you to pay back
JK
Jennifer K's update26 Aug 2024, 07:39
Reviewer Update
Good day Clientele where is my refund which the ombudsman request you to pay back