sM
simon M
1 reviews | Active since Aug 2012
23 Jul 2021, 07:11
Unauthorised debit order
I am not impressed with clientele legal, I took up a policy with them and within a month I tried to cancel the policy mmmh. All I received was their automated response and nobody bothered to call me back. I need all my premiums to be paid back into my account.
I do not want to deal with them ever again, if they can’t respond to emails how can they assist with anything.
I’m not impressed
Helpful (0)
Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
23 Jul 2021, 11:24Dear Simon M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply23 Jul 2021, 11:24
Official
Dear Simon M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
27 Jul 2021, 18:58Dear Simon M Thank you for providing us the opportunity to assist with the concerns raised. As per telephonic discussion held , we confirmed that out initial attempts to contact you regarding your cancellation request was not successful therefore, the policy was not cancelled . We have since assisted with the cancellation, should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Vusumuzi Dlamini Clientele Legal
Clientele Legal's reply27 Jul 2021, 18:58
Official
Dear Simon M Thank you for providing us the opportunity to assist with the concerns raised. As per telephonic discussion held , we confirmed that out initial attempts to contact you regarding your cancellation request was not successful therefore, the policy was not cancelled . We have since assisted with the cancellation, should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Vusumuzi Dlamini Clientele Legal
Clientele Legal's replyOfficial
28 Jul 2021, 07:41Dear Simon M ,
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. Furthermore, we confirm that the refund of the premiums deducted was paid into your bank account yesterday. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. Furthermore, we confirm that the refund of the premiums deducted was paid into your bank account yesterday. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply28 Jul 2021, 07:41
Official
Dear Simon M ,
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. Furthermore, we confirm that the refund of the premiums deducted was paid into your bank account yesterday. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. Furthermore, we confirm that the refund of the premiums deducted was paid into your bank account yesterday. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
sM
simon M's updateReviewer Update
31 Jul 2021, 14:48Hi Lindiwe the money for Clientele Life hasn’t been paid back into my account. You promised to call me back on Wednesday the 28th July and you did not. I’m not impressed
sM
simon M's update31 Jul 2021, 14:48
Reviewer Update
Hi Lindiwe the money for Clientele Life hasn’t been paid back into my account. You promised to call me back on Wednesday the 28th July and you did not. I’m not impressed
Clientele Legal's replyOfficial
02 Aug 2021, 13:24Dear Simon M ,
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have explained the reasons for the delayed payment. We would like to apologize for any inconvenience you may have experienced. Furthermore, we confirm that the refund for the legal policy was paid on the 27th of July. Please note that we have sent an urgent refund request for the investment policy and it will be paid by close of business tomorrow. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have explained the reasons for the delayed payment. We would like to apologize for any inconvenience you may have experienced. Furthermore, we confirm that the refund for the legal policy was paid on the 27th of July. Please note that we have sent an urgent refund request for the investment policy and it will be paid by close of business tomorrow. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply02 Aug 2021, 13:24
Official
Dear Simon M ,
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have explained the reasons for the delayed payment. We would like to apologize for any inconvenience you may have experienced. Furthermore, we confirm that the refund for the legal policy was paid on the 27th of July. Please note that we have sent an urgent refund request for the investment policy and it will be paid by close of business tomorrow. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have explained the reasons for the delayed payment. We would like to apologize for any inconvenience you may have experienced. Furthermore, we confirm that the refund for the legal policy was paid on the 27th of July. Please note that we have sent an urgent refund request for the investment policy and it will be paid by close of business tomorrow. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal