Unacceptable slow service might result losing case

My life partner bought a used car from a dealership and it was a sour transaction. So I've reported the case on her behalf to Clientele Legal in JAN2015, we are heading into June and until now they took no action against the dealership. Over 4 months of waiting and all they did is contacting the dealership's lawyer, who obviously knows how to waste our time while Clientele lawyers doing nothing about it. As lawyers they are supposed to inform the other party about our demands, and if the other party doesn't cooperate then Clientele is supposed to take a legal action. Especially that we've got a strong case and evidence against the dealership. This is so different than what Clientele promote itself on TV! On their Ads Clientele would show (Actual client saying: I bought a second hand car but there was just too many things wrong with it, I then went to see my clientele legal attorney, who got the mess sorted out in half a day), WHILE IN FACT we didn't meet any lawyer, we send emails and we only get a response after a week, it took her MONTHS till she contacted the dealership and now 4 months have passed and we are still waiting! Soon 6 month will pass and we'll have no case!