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Majatladi M

1 reviews | Active since Apr 2021

07 Apr 2021, 16:33

Unacceptable Services

I have been trying to get through to clientele for 2 months to cancel my premium, due to late debit orders on their side going off my account. Now I got double debited from clientele, I didn't authorize or agree to anything like that, nor was there any communication sent to me. Now I'm finding it even more harder to cancel, because I have to wait for 1 week for a reply from Clientele, which is absolutely rediculous, very unprofessional, it's my money, my airtime and resources I'm using to communicate with you and the best you can do is an auto reply message. If it means your lines are congested, they're conjested from people trying to cancel.

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Replies (4)
Clientele Legal
Clientele Legal's reply08 Apr 2021, 09:55
Official
Dear Majatladi M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal 

Clientele Legal
Clientele Legal's reply08 Apr 2021, 11:16
Official
Dear Majatladi M,
 
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Clientele Legal

MM
Majatladi M's update08 Apr 2021, 12:18
Reviewer Update
Thank you Judith Mboweni for your assistance, even though I was upset, you stayed calm and handled the situation, but I would rate your service and patience was 10/10.
Clientele Legal
Clientele Legal's reply09 Apr 2021, 10:08
Official
Dear Majatladi M
 
Thank you for raising your concerns with us. 
 
We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.  As discussed telephonically, we explained the refund process and  you confirmed that you were satisfied with the feedback. 
 
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. 
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We however apologise for any inconvenience this must have caused to you. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni 
Clientele Legal