*****ulent Sales Tactics, Early Debit, and ******* Refund Refusal

I am writing this to expose the deceptive sales tactics used by a Clientèle agent. A sales lady completely misled me by claiming I was signing up for "free movie tickets." When discussing potential future billing, she explicitly promised that it would only debit NEXT month.Instead, Clientèle went behind my back and sneakily took R170 from my account early in August anyway. This deduction was entirely unauthorized and processed outside of our agreed timeline.When I contacted Clientèle to cancel this ****, your customer care agent sent a cancellation letter claiming a "5-day cooling-off period" to refuse my refund. To make matters worse, the agent openly sleekly , stated that because of your "31 days' notice period," Clientèle is still going to take another R170 from my account on the 25th of next month!This is blatant ******ion and entirely *******. Under South African law and FSCA regulations, consumers have a strict 31-day cooling-off period to cancel a policy and receive a full refund. Furthermore, you cannot demand a 31-day notice period for a policy that was activated under false pretenses and debited in the wrong month.I would like to demand that a senior manager contacts me immediately to process my full refund of R170, and provides written confirmation that NO further deductions will be attempted next month.