*****ULENT policy created by Clientele & CAPITEC failing to protect my funds

I am writing this to express my absolute disgust and to warn others about the *****ulent activities involving Clientèle and the lack of protection from Capitec Bank. In November, I was approached by Clientèle agents who claimed they only wanted to check if I had an existing policy. I provided my ID for a check ONLY. I never signed a contract, never gave verbal consent, and never provided my banking details. To my shock, a debit order of R375.00 was taken from my Capitec account. To Clientèle: Your agents have committed *****. They used my ID to *******ly source my banking information and forged a mandate I never agreed to. This is a massive violation of the POPI Act. I have called your offices, and you refused to refund my money. I demand a full refund and the "voice recording" or "signed contract" you claim to have (which does not exist). To Capitec: I am extremely disappointed in your security. How was a debit order authorized without my approval via DebiCheck? Furthermore, when I reported this unauthorized transaction, I was told it couldn't be reversed. You are failing in your duty to protect your clients from debit-order abuse. I am currently in the process of opening a ******** case of ***** at SAPS and will be escalating this to both the Ombudsman for Long-term Insurance and the Ombudsman for Banking Services. I want my R375.00 back immediately and this *****ulent policy cancelled.