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VT
Veronica T

1 reviews | Active since Jan 2013

21 Dec 2020, 10:44

****ty service

I phoned to enquire on behalf of my fiance if he can get assistance with an existing case.

When the police was taken out, he gave my permition to do enquiries on his behalf.

But now there are refusing to assist. According to them after the 3rd permium had been paid he will have full cover, but now we are not even able to get information regarding his policy over the phone like we should be able to do 24 hours a day.

Last time I had to call to try and get assistance when my fiance was arrested I could only get hold of some one almost 48 hour after the event. I called a bout 50 times and the call was just droped

0
Replies (2)
Clientele Legal
Clientele Legal's reply21 Dec 2020, 12:48
Official
Dear Veronica,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal     
Clientele Legal
Clientele Legal's reply21 Dec 2020, 15:53
Official
“Dear Veronica, 
 
We thank you for escalating your concerns to us. We confirm we have discussed same with our policyholder. 
 
We do understand the frustration, however it is unfortunate that the claim reported fell within the exclusions of the Legal Policy and thus we were unable to provide our policyholder with legal representation in his matter. 
 
We have explained the exclusion with our policyholder who confirmed he understands same and that the complaint has been resolved. 
 
Please contact us directly should you have any queries in future. 
 
Yours sincerely, 
 
C. Fick 
Complaints Case Manager
Clientele Legal”