Two requests for assistance- Zero service for both!!

I am a customer, who has never missed a payment on the legal policy and who until recently had never put in a claim. My wife was in a vehicle accident (not serious) in which someone reversed into our vehicle which she was about to park. The person who was clearly at fault refused to put in a claim with their insurance so the dent on our car could be fixed. At the same time we did not want to put a claim on our policy as we would lose a bonus from the insurance company for not having claimed over 3 years. So we asked Clientele to draft a letter or inform this person what legal route we planned to take. In our mind, a letter from a lawyer might have simply persuaded them to put in a claim on their policy. Clientele legal then requested us to submit 3 quotations and affidavits from panelbeaters indicating the cost to repair. Panelbeaters charge approximately R500 to complete the documentation. We had all the other documents Clientele requested except the quotations and affidavits thereof. I indicated to Clientele that all we need at this stage is a letter or communication done to this person, and then if the person does not respond, we would then go through the legal route of claiming damages etc where the quotations would be necessary. We didnt see the need to pay for quotations which we might end up not using if the person responded to the letter. We eventually gave up to frustration on this matter from both Clientele and the person who bumped into my wife. To this day, our car has a dent which has not been repaired. In my last email on this matter to Clientele, i expressed my disappointment. Noone responded. This basically indicated to me that Clientele Legal does not care about me and my family as customers.

I also sent another email pertaining to a request for a legal opinion concerning a lease agreement i renewed but then cancelled the renewal prior to the end of my existing lease but later (by a week or so) than the time at which i was required to notify the landlord i would not be renewing the lease. No one has responded to assist me.

This is the kind of service i least expected from Clientele considering their size and what they say in their marketing campaigns. At this stage i am likely to terminate my policy with them by the end of this week as i am paying for absolutely nothing.