AM
Ashen M

1 reviews | Active since Dec 2020

01 Jul 2021, 08:47

TREIBLE SERVICES THERE NEED TO CHANGE POLICY

I was served with a protection order in April 2021 and since I had cover by clientele legal I informed them sent all the necessary documentation to the service provider. I was to appear in court in Randburg on the 3rd of May 2021 however on the day I was at court and the attorneys appointed to represent me never pick up i was left stranded and with the assistance I obtained the services of a private attorney POTTAS ATTORNEYS. I then contacted Clientele legal to inquire what had happened to their appointed attorneys however i and my wife spoke to different people at Clientele legal and they promised to resolve the issues on the non appearance of their appointed attorneys. they also instructed me to ask the private attorneys namely POTTAS ATTORNEYS to submit a invoice for services render which was done to clientele legal. This was then done immediately however it took one month for clientele legal to respond to the claim and then they contact me to inform me that they suggest that i drop my current attorneys and reinstate the attorney that they recommended which i refused as the all the ground work was already completed by POTTAS ATTORNEYS. Clientele legal then informed me that I accept the payment they are giving and the that the matter is closed. i have been a loyal client to this short term insurance company for years but this is not all i have cover for R250 000-00 on any claim I was very disappointed in the way my claim was handled and that clientele legal is very unreliable i will not recommended then to any person and that they stop their premiums immediately and move to another insurance like legal wise because you will be left stranded in court by this rootless company as well as they always have excuses for their faults i need assistance to recover my full claim to pay my attorneys that represented me in court not being brushed away by this company.

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Replies (2)
Clientele Legal
Clientele Legal's reply01 Jul 2021, 12:26
Official
Dear Ashen M

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman 
Clientele Legal

Clientele Legal
Clientele Legal's reply02 Jul 2021, 16:22
Official
Dear  Ashen Mahabeer,  We thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns with the main member. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We confirm having discussed the matter previously with you on, a way forward was discussed, which was agreed and accepted. We therefore accepted the matter to be closed and the claim was thus finalised.  At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us directly should you need anything further.  Regards K.DehalComplaints Case ManagerClientele Legal