PL
Pauline L
1 reviews | Active since Feb 2020
14 Jul 2021, 10:20
Tool a policy last year August explained that i need to transfer the title deed to my name
Tool a policy last year August explained that i need to transfer the title deed to my name. The person agreed that the clientele legal will do that. Now three weeks ago spoke to clientele legal, they told me the don't have conveyors
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Replies (3)
Clientele Legal's replyOfficial
14 Jul 2021, 14:00Dear Pauline
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply14 Jul 2021, 14:00
Official
Dear Pauline
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
PL
Pauline L's updateReviewer Update
14 Jul 2021, 15:34Thanks to you hello peter
PL
Pauline L's update14 Jul 2021, 15:34
Reviewer Update
Thanks to you hello peter
Clientele Legal's replyOfficial
16 Jul 2021, 13:02Dear Pauline L
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Lucia Mpofu) contacted you with the necessary feedback. This matter was referred to our Legal Department where different options were discussed. You opted to cancel and a refund will be processed within the turn around confirmed.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Clientele Legal
Clientele Legal's reply16 Jul 2021, 13:02
Official
Dear Pauline L
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Lucia Mpofu) contacted you with the necessary feedback. This matter was referred to our Legal Department where different options were discussed. You opted to cancel and a refund will be processed within the turn around confirmed.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Clientele Legal