NP
Natasha P
1 reviews | Active since Jun 2024
27 Dec 2024, 11:14
Took Debit order off my account after policy was cancelled
I cancelled my clientele legal and perks policy with Clientele Legal in November. Clientele Legal just took an debit order off my account. I want my money back I need it.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
27 Dec 2024, 13:52Dear Natasha P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Legal's reply27 Dec 2024, 13:52
Official
Dear Natasha P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Legal's replyOfficial
27 Dec 2024, 15:47Dear Natasha P,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
We confirm that we have cancelled your Extended Family Legal Plan and Clientele Perks Plan. Please note that there is no refund due.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal's reply27 Dec 2024, 15:47
Official
Dear Natasha P,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
We confirm that we have cancelled your Extended Family Legal Plan and Clientele Perks Plan. Please note that there is no refund due.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
NP
Natasha P's updateReviewer Update
27 Dec 2024, 17:57I cancelled my policy on the 19 November via email not today. This is unfair I gave you 30 Days notice you still took a debit order off my account. You know what keep the money if it makes you happy it is just unfair. I have phoned in before to explain my situation, it is what it is. What ever I am going to say will never be right in clientele legal eyes.
That money was needed to support my grandchild.
I have also told you on email to stop calling me I have people harassing me from your office to take out funeral policy. If a person doesn't answer the phone or block you on true caller don't you get the message stop phoning.
Leave it I will never deal with Clientele again.
That money was needed to support my grandchild.
I have also told you on email to stop calling me I have people harassing me from your office to take out funeral policy. If a person doesn't answer the phone or block you on true caller don't you get the message stop phoning.
Leave it I will never deal with Clientele again.
NP
Natasha P's update27 Dec 2024, 17:57
Reviewer Update
I cancelled my policy on the 19 November via email not today. This is unfair I gave you 30 Days notice you still took a debit order off my account. You know what keep the money if it makes you happy it is just unfair. I have phoned in before to explain my situation, it is what it is. What ever I am going to say will never be right in clientele legal eyes.
That money was needed to support my grandchild.
I have also told you on email to stop calling me I have people harassing me from your office to take out funeral policy. If a person doesn't answer the phone or block you on true caller don't you get the message stop phoning.
Leave it I will never deal with Clientele again.
That money was needed to support my grandchild.
I have also told you on email to stop calling me I have people harassing me from your office to take out funeral policy. If a person doesn't answer the phone or block you on true caller don't you get the message stop phoning.
Leave it I will never deal with Clientele again.
Clientele Legal's replyOfficial
27 Dec 2024, 18:40 Dear Natasha P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply27 Dec 2024, 18:40
Official
Dear Natasha P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
NP
Natasha P's updateReviewer Update
15 Jan 2025, 12:06Good Day Clientele
As mentioned previously stop phoning me from Clientele Life regarding a new policy.
I don't want anything to do with Clientele you clearly don't understand.
Have you found me email I sent on the 19 November 2024 to cancel my Policy for Clientele Legal and Perks?
As mentioned previously stop phoning me from Clientele Life regarding a new policy.
I don't want anything to do with Clientele you clearly don't understand.
Have you found me email I sent on the 19 November 2024 to cancel my Policy for Clientele Legal and Perks?
NP
Natasha P's update15 Jan 2025, 12:06
Reviewer Update
Good Day Clientele
As mentioned previously stop phoning me from Clientele Life regarding a new policy.
I don't want anything to do with Clientele you clearly don't understand.
Have you found me email I sent on the 19 November 2024 to cancel my Policy for Clientele Legal and Perks?
As mentioned previously stop phoning me from Clientele Life regarding a new policy.
I don't want anything to do with Clientele you clearly don't understand.
Have you found me email I sent on the 19 November 2024 to cancel my Policy for Clientele Legal and Perks?
Clientele Legal's replyOfficial
15 Jan 2025, 16:12 Dear Natasha P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply15 Jan 2025, 16:12
Official
Dear Natasha P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal