1 reviews | Active since Jul 2016
Too long to speak to a lawyer!!!!
<p>I was recently harrassed for 2 weeks by a telephonic marketing person to join Clientele Legal due to all its benefits. Taken by the grand commentary of the marketing person, i joined the club and paid my first deposit on the 28th Oct. This was done based on the response from one of the admin personnel who confirmed that i should send them the Proof of Payment and i could talk to a lawyer asap. Upon calling them numerous times on the 28th to inform them that I need to urgently get some advice, the Clientele person said that she was going to inform the finance division to allocate the money asap and she would send me a message to commence talking to a lawyer. On the 31st Oct, i am still awaiting for them to allocate the payment. what is the purpose of doing a deposit and sending the PoP if i am to still wait for another few days for the payment to be allocated. In my opinion, all these legal consultants just waste your money and time. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
You raised concerns regarding the cash payment that was not allocated to accelerate legal cover as the policy was due to commence on 01/11/2016. This was an oversight on our consultant's side and the matter has been escalated to the relevant management team to address accordingly.
As per our telephonic discussion, feedback has been provided and the cash payment is now reflecting. We confirm that you were contacted by the legal department and you were provided with legal advice on your matter.
You have highlighted delays in our response time and we can assure you that this matter was attended within our set turnaround time of 48 hours.
We would like to apologise for any inconvenienced caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
Thank you for raising your concerns with us.
You raised concerns regarding the cash payment that was not allocated to accelerate legal cover as the policy was due to commence on 01/11/2016. This was an oversight on our consultant's side and the matter has been escalated to the relevant management team to address accordingly.
As per our telephonic discussion, feedback has been provided and the cash payment is now reflecting. We confirm that you were contacted by the legal department and you were provided with legal advice on your matter.
You have highlighted delays in our response time and we can assure you that this matter was attended within our set turnaround time of 48 hours.
We would like to apologise for any inconvenienced caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
