1 reviews | Active since May 2017
Tired of their Nonsense
<p>This is my fourth month with Clientele Lega, I have no policy documents or a card posts to me. All these people know is to just keep debiting my account. I was told that when the 1st premuim get taken I would be mailed by post my card and policy document. After the 2nd premuim was taken I called again to enquire what was happening as I had not received anything. And I was issued by Karabo Monaisa she apologised and said they would email me my policy documents and withing 15 days I would recieve my card and policy documents by post. Till this day I have not received anything, I feel that I am been taken for a ride and going forward I will be reversing any debit orders from them till you deliver. People busy taking your money but don't deliver, I bet things I worse when you actually need legal assistance, I feel it was a mistake to join these people </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, the necessary feedback has been provided regarding the non-receipt of your policy documents and a legal card. I also confirmed the dates whereby the documents was sent to your residential address which we have on record.
Furthermore, you have since provided us with your employers address and your legal card will be couriered and a turnaround time has been communicated.
We trust that we have resolved the situation to your satisfaction and would like to thank you for your understanding. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Clientele Legal
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, the necessary feedback has been provided regarding the non-receipt of your policy documents and a legal card. I also confirmed the dates whereby the documents was sent to your residential address which we have on record.
Furthermore, you have since provided us with your employers address and your legal card will be couriered and a turnaround time has been communicated.
We trust that we have resolved the situation to your satisfaction and would like to thank you for your understanding. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Clientele Legal