1 reviews | Active since Oct 2018
Those in power abusing those that are not
I joined them telephonically . During the process I enquirer whether the policy covers business related issues and I was advised that it does . I had Legalwise cover and so did not need another policy that just covered personal issues . I had a problem in August relating to a tenant . My husband has been in contact with them since . They reverted on the 5/10/18 confirming that this was the information that was givien to me at the time of joining , i.e. business related issues are covered . The option that they gave me was to cancel my policy and refund the premiums . This is not acceptable . The consultant Karshan then said that he would look into the problem at hand and revert with a way forward . He has not been in contact since and all efforts to get hold of him have been futile .
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Dear Armaan,
Thank you for bringing this matter to our attention.
Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you today.
Please note that we will again attempt to contact you tomorrow in order to discuss your complaint and concerns.
At Clientele Legal, we are committed to ensuring a positive client experience. Please contact us on *** or email us at *** should you need anything further.”
Regards,
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
Dear Armaan,
Thank you for bringing this matter to our attention.
Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you today.
Please note that we will again attempt to contact you tomorrow in order to discuss your complaint and concerns.
At Clientele Legal, we are committed to ensuring a positive client experience. Please contact us on *** or email us at *** should you need anything further.”
Regards,
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
Dear Armaan,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration. We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully about the way forward.
As discussed yesterday, our offices shall continue to attend to your matter as you have been advised and we shall keep you abreast of all further developments made.
We apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
Please contact us on *** or email: *** should you have any further concerns.
Regards,
Bernardus Van der Merwe
Clientèle Legal
Dear Armaan,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration. We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully about the way forward.
As discussed yesterday, our offices shall continue to attend to your matter as you have been advised and we shall keep you abreast of all further developments made.
We apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
Please contact us on *** or email: *** should you have any further concerns.
Regards,
Bernardus Van der Merwe
Clientèle Legal