1 reviews | Active since Nov 2012
*******
<p>When applying for legal insurance in October, I specifically told Clientele my salary only comes in on the 28th of the month. While checking my bank statement today I see Clientele try to debit the money off on the 24th and of course I was penalized by my bank with an additional R75 because there were no funds in my account on the 24th. I cancelled my policy immediately as all they could say was "sorry". But I can send my bank statements for review to see if they can refund the R75.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have addressed your concerns regarding the early debit order and the service that you received. We confirm that the benefit of an early debit order is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit order methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
It is unfortunate that this billings mechanism was not beneficial to you, we would like to take this opportunity to sincerely apologise for the inconvenience caused in this regard. A way forward has been discussed and you confirmed that you are satisfied with the outcome and we would like to thank you for providing us with the opportunity to resolve this matter.
We trust you find this in order; however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have addressed your concerns regarding the early debit order and the service that you received. We confirm that the benefit of an early debit order is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit order methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
It is unfortunate that this billings mechanism was not beneficial to you, we would like to take this opportunity to sincerely apologise for the inconvenience caused in this regard. A way forward has been discussed and you confirmed that you are satisfied with the outcome and we would like to thank you for providing us with the opportunity to resolve this matter.
We trust you find this in order; however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Clientele Legal