1 reviews | Active since Sept 2016
They provide **** lawyers
<p>I took a legal policy with clientele in 2011, and i needed a legal representative for a hearing at work. The lawyer they provided was bribed and he walked out of the hearing . I immediately informed clientele and they have never bothered to explain let alone apologise for such behaviour. Given the fact that ordinary citizens are generaly abused in the work place, I was fired since i didnt have a lawyer. I reported again to clientele what had happened including sending a letter to their headoffice. I defaulted on my premiums for two months since i am unemployed, and for that reason they ignore my emails and are not interested in assisting me any further. This they do despite the fact that they still deduct from my account but dont want to assist me. I have tried every possible means to contact them with the little resources I have. It is dissapointing that i had such an experience with a company wich was suppose to protect peoples legal rights.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We confirm that our offices contacted you yesterday in order to address your concerns.
In light of the fact that you have referred the conduct of the previously appointed lawyer to the Law Society, we are unfortunately not in a position to disclose further information pending final determination. However, we confirm that we have advised you regarding our advisor's previous unsuccessful attempts to contact you in order to discuss your matter.
We further confirm that your request for further cover is subject to assessment in terms of your Legal Policy terms and conditions and you will be informed in this regard shortly.
Please contact us on (011) ********** or email:
Robert Mngomezulu
Supervisor Legal Claims
We confirm that our offices contacted you yesterday in order to address your concerns.
In light of the fact that you have referred the conduct of the previously appointed lawyer to the Law Society, we are unfortunately not in a position to disclose further information pending final determination. However, we confirm that we have advised you regarding our advisor's previous unsuccessful attempts to contact you in order to discuss your matter.
We further confirm that your request for further cover is subject to assessment in terms of your Legal Policy terms and conditions and you will be informed in this regard shortly.
Please contact us on (011) ********** or email:
Robert Mngomezulu
Supervisor Legal Claims
I have since talked to a consultant from clientele who was quick to respond to the review about my experience with them.
Since then nothing has changed my issues haven't been resolved. I have sent email which has not been responded to in weeks despite the urgency of this matter.
It is very sad that clietele only saw the need to act when their conduct towards clients is been made public.
Boiketlo
I have since talked to a consultant from clientele who was quick to respond to the review about my experience with them.
Since then nothing has changed my issues haven't been resolved. I have sent email which has not been responded to in weeks despite the urgency of this matter.
It is very sad that clietele only saw the need to act when their conduct towards clients is been made public.
Boiketlo
Thank you for speaking to us about your matter yesterday.
As indicated in our telephonic conversation we have afforded our panel attorney an opportunity to respond to all allegations levelled against him hence the delay in finalising your concerns .
We confirm that after due consideration of all the relevant information from yourself and the panel attorney , your concerns have been resolved.
We appreciate the time that you have given us to resolve your complaint and apologise for any inconvenience caused.
Please contact us on *** or email us at ***.
Regards,
Robert Mngomezulu
Clientele Legal
Thank you for speaking to us about your matter yesterday.
As indicated in our telephonic conversation we have afforded our panel attorney an opportunity to respond to all allegations levelled against him hence the delay in finalising your concerns .
We confirm that after due consideration of all the relevant information from yourself and the panel attorney , your concerns have been resolved.
We appreciate the time that you have given us to resolve your complaint and apologise for any inconvenience caused.
Please contact us on *** or email us at ***.
Regards,
Robert Mngomezulu
Clientele Legal