SZ
Steven Z
1 reviews | Active since Oct 2017
29 Sept 2020, 09:23
They dont assign you lawyers when you need one
I called them to ask for a lawyer as I'm a client with them to help me with my ccma case. It has been a month and no lawyer has been assigned to my case. They keep on saying Lebogang Skosana will contact me, but till today she has not. My case is due on Friday and im still not being assisted.
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Replies (2)
Clientele Legal's replyOfficial
29 Sept 2020, 09:38Dear Steven Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply29 Sept 2020, 09:38
Official
Dear Steven Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
29 Sept 2020, 15:37Dear Steven Z,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm that as discussed, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office, which we have provided.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in the future.
Yours sincerely,
Bernardus Van der Merwe
Complaints Case Manager”
Clientele Legal
Clientele Legal
Clientele Legal's reply29 Sept 2020, 15:37
Official
Dear Steven Z,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm that as discussed, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office, which we have provided.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in the future.
Yours sincerely,
Bernardus Van der Merwe
Complaints Case Manager”
Clientele Legal
Clientele Legal