JP
Jankie P

1 reviews | Active since Jan 2021

23 Jul 2021, 22:45

These people are ******, ***** and very unprofessional. They are actually professional ******* , they sold me a lie , I was told as soon as they get first payment I am covered as a result I told them to debit me the very next day because I needed help ur

These people are ******, ***** and very unprofessional. They are actually professional ******* , they sold me a lie , I was told as soon as they get first payment I am covered as a result I told them to debit me the very next day because I needed help urgently and didnt hide that but when I called to claim I was told that I must wait for 3 months. Now that 4 months has passed they told me I must find myself an attorney to help me they not lawyers but they had an opportunity to tell me this when I attempted my first claim but they failed because all they wanted was my family's money. I hate clientele and wish that no one buys any of their products, they not what they claim to be . I have been paying for nothing and nothing I am even struggling to stop them from debiting my account because I was promised to be called back but I am sure they waiting for month end to debit me again before attending ti my complain

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Replies (3)
JP
Jankie P's update23 Jul 2021, 22:53
Reviewer Update
These people are ******, ***** and very unprofessional. They are actually professional ******* , they sold me a lie , I was told as soon as they get first payment I am covered as a result I told them to debit me the very next day because I needed help urgently and didnt hide that but when I called to claim I was told that I must wait for 3 months. Now that 4 months has passed they told me I must find myself an attorney to help me they not lawyers but they had an opportunity to tell me this when I attempted my first claim but they failed because all they wanted was my family's money. I hate clientele and wish that no one buys any of their products, they not what they claim to be . I have been paying for nothing and nothing I am even struggling to stop them from debiting my account because I was promised to be called back but I am sure they waiting for month end to debit me again before attending ti my complain
Clientele Legal
Clientele Legal's reply26 Jul 2021, 14:56
Official
 Dear  Jankie P 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman 
Clientele Legal 
Clientele Legal
Clientele Legal's reply03 Aug 2021, 14:07
Official
“Dear Jankie Petsana, 
 
We thank you for escalating your concerns to us and we would like to thank you for allowing us the opportunity to address your complaint. 
 
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. 
 
We have investigated your matter and we did inform you that you were correctly informed of your legal policy. 
 
Your matter, unfortunately, fell outside the ambit of your legal policy and thus we were unable to provide full cover. 
 
Should you wish to reconsider the decision regarding the cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please contact us directly. 
  
Regards,
 
K Dehal 
Complaints Case Manager”