VB
Vuyiwe B

1 reviews | Active since Sept 2017

05 Sept 2017, 12:46

The worst service ever

If you see clientele legal, just look on the side. Have been over two years with my case till now no progress. No updates , no follow up to their lawyers, their lawyer unreachable. Do not waste your money with Clientele legal!!!

0
Replies (3)
Clientele Legal
Clientele Legal's reply08 Sept 2017, 10:19
Official

Kindly, note that the complaint was received and the contents noted.

We have emailed you from 05/09/2017 to 06/09/2017 requesting more information regarding the complaint with no success.

Please contact us on *** or email *** for us to be able to resolve the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply15 Sept 2017, 10:33
Official

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have investigated your claim and that the policy was explained correctly as per the terms and conditions of the policy.

By now, our Investigator (Millicent Kentshane) has also been in contact with you to provide you with the necessary feedback.

Should you require any further assistance in this regard, please feel free to contact us again.

Mahlatse Aphane
Compliance Investigator(2IC)
Compliance

Clientele Legal
Clientele Legal's reply18 Sept 2017, 13:44
Official

Thank you for bringing this matter to our attention.

We confirm that we have explained the legal process in your matter thus far. As advised in our telephonic conversation, your matter is a defended action hence the legal process being lengthy. Despite the aforesaid our panel attorney will endeavour to negotiate with the defendant’s insurer with regards to conceivable settlement upon receipt of the relevant documents from you as requested.

We thank you for giving us the opportunity to address your concerns. Please contact us on *** or email us at *** should you need anything further.

Regards,

Tanya Jooste
Legal Advisor - 2IC
Clientèle Legal