SH
Sharon H
1 reviews | Active since Jul 2018
21 Jul 2020, 16:15
The usual ****py service
There is nothing immediate about this service. I asked for assistance last week. I am still waiting and I have a feeling that I will be waiting for a long time.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
21 Jul 2020, 17:13Dear Sharon H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Jul 2020, 17:13
Official
Dear Sharon H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
23 Jul 2020, 08:46Dear Sharon H,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and provided you with professional advice accordingly At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Clientele Legal
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and provided you with professional advice accordingly At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Clientele Legal
Clientele Legal's reply23 Jul 2020, 08:46
Official
Dear Sharon H,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and provided you with professional advice accordingly At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Clientele Legal
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and provided you with professional advice accordingly At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Clientele Legal
SH
Sharon H's updateReviewer Update
21 Aug 2020, 09:13But Cyril how can you provide me with incorrect information? I wasted an entire day trying to get assistance from the wrong people.
An entire complains manager?
Please don’t call me. I’m done with you guys.
An entire complains manager?
Please don’t call me. I’m done with you guys.
SH
Sharon H's update21 Aug 2020, 09:13
Reviewer Update
But Cyril how can you provide me with incorrect information? I wasted an entire day trying to get assistance from the wrong people.
An entire complains manager?
Please don’t call me. I’m done with you guys.
An entire complains manager?
Please don’t call me. I’m done with you guys.
Clientele Legal's replyOfficial
21 Aug 2020, 14:42“Dear Sharon H, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm that as discussed, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office, which we provided. We confirm that we have explained the reason for advising you accordingly at that specific point in time. We do apologise for any inconvenience caused, however please contact us directly should you have any further queries in future. Yours sincerely, Clientele Legal”
Clientele Legal's reply21 Aug 2020, 14:42
Official
“Dear Sharon H, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm that as discussed, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office, which we provided. We confirm that we have explained the reason for advising you accordingly at that specific point in time. We do apologise for any inconvenience caused, however please contact us directly should you have any further queries in future. Yours sincerely, Clientele Legal”