FF
Fiona F
1 reviews | Active since Aug 2016
25 May 2020, 13:43
THE $#!TTIEST Service in the history of legal advise!
I have been a member of Clientele legal for the past 5 years or more and it has just been a WASTE of good money.
On three occasions I have requested assistance with something and NOTHING has every been handled professionally.
So PLEASE PLEASE do not waste your money - you can take your premiums and save this month should you need some one.
I will be approaching the Ombudsman to see if I can get the money I have wastes over the years with them and then use the money to get the advise I need now.
Their latest excuse is COVID 19, but in my opinion they have been suffering from COVID 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17 and 18 long before the lockdown that we are currently experiencing.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
25 May 2020, 15:35Dear Fiona F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply25 May 2020, 15:35
Official
Dear Fiona F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
FF
Fiona F's updateReviewer Update
25 May 2020, 15:46Hello Shanitha,
Based on your service I have received over the years, I am not going to hold my breath - the service is shocking and even all the emails that I have sent go unanswered and should you respond it an half heart'd response and you only respond to one part of the query. Yet when you are debiting my account, boy there is no delay....
The reality is you are fooling the public with your wonderful adverts, and the poor person does not know how you are actually steeling from them in my opinion. Maybe it would be a good idea to cut back on the TV adverts and put the money in to the staff so that you can meet the promises you make in the wonderful adverts!
Based on your service I have received over the years, I am not going to hold my breath - the service is shocking and even all the emails that I have sent go unanswered and should you respond it an half heart'd response and you only respond to one part of the query. Yet when you are debiting my account, boy there is no delay....
The reality is you are fooling the public with your wonderful adverts, and the poor person does not know how you are actually steeling from them in my opinion. Maybe it would be a good idea to cut back on the TV adverts and put the money in to the staff so that you can meet the promises you make in the wonderful adverts!
FF
Fiona F's update25 May 2020, 15:46
Reviewer Update
Hello Shanitha,
Based on your service I have received over the years, I am not going to hold my breath - the service is shocking and even all the emails that I have sent go unanswered and should you respond it an half heart'd response and you only respond to one part of the query. Yet when you are debiting my account, boy there is no delay....
The reality is you are fooling the public with your wonderful adverts, and the poor person does not know how you are actually steeling from them in my opinion. Maybe it would be a good idea to cut back on the TV adverts and put the money in to the staff so that you can meet the promises you make in the wonderful adverts!
Based on your service I have received over the years, I am not going to hold my breath - the service is shocking and even all the emails that I have sent go unanswered and should you respond it an half heart'd response and you only respond to one part of the query. Yet when you are debiting my account, boy there is no delay....
The reality is you are fooling the public with your wonderful adverts, and the poor person does not know how you are actually steeling from them in my opinion. Maybe it would be a good idea to cut back on the TV adverts and put the money in to the staff so that you can meet the promises you make in the wonderful adverts!
Clientele Legal's replyOfficial
27 May 2020, 10:56“Dear Fiona F,
With reference to our telephone conversation yesterday, we would like to thank you for allowing us to resolve your complaint.
We understand your frustration but I would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns raised and explained that your previous claim(s) reported fell outside the ambit of your Legal Policy. Regrettably you were therefore entitled to limited assistance from our office, which we were awaiting certain information and/or documentation from you in order to proceed with the said limited assistance.
We further confirm in an event whereby our offices referred you to an alternative dispute forum, the intention is to assist you with your matter being resolved without the hassle of litigation and /or the time-consuming court process. We confirm that we have provided you with a way forward regarding your matter and we shall revert with further advice as you have requested.
At Clientele Legal, we are committed to ensuring positive customer experience and we value you as a client. Should you wish to discuss your matter further please contact us directly.
Yours sincerely,
Bernardus van der Merwe
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal
Clientele Legal
Clientele Legal's reply27 May 2020, 10:56
Official
“Dear Fiona F,
With reference to our telephone conversation yesterday, we would like to thank you for allowing us to resolve your complaint.
We understand your frustration but I would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns raised and explained that your previous claim(s) reported fell outside the ambit of your Legal Policy. Regrettably you were therefore entitled to limited assistance from our office, which we were awaiting certain information and/or documentation from you in order to proceed with the said limited assistance.
We further confirm in an event whereby our offices referred you to an alternative dispute forum, the intention is to assist you with your matter being resolved without the hassle of litigation and /or the time-consuming court process. We confirm that we have provided you with a way forward regarding your matter and we shall revert with further advice as you have requested.
At Clientele Legal, we are committed to ensuring positive customer experience and we value you as a client. Should you wish to discuss your matter further please contact us directly.
Yours sincerely,
Bernardus van der Merwe
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal
Clientele Legal