jj
janswart. janswart.
1 reviews | Active since Feb 2017
20 Oct 2019, 17:09
the lying company
They lie to get you as a client the said they help with all legal aspects but then i need them they did not do anything from the start. there lawyers say one thing and they say something totally different.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
21 Oct 2019, 08:30Dear Jan S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Oct 2019, 08:30
Official
Dear Jan S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
23 Oct 2019, 15:45“Dear Jan S,
Thank you for discussing your concerns with us yesterday and allowing us to agree on a way forward with regards to you legal claim.
We do understand your frustration, but would like to assure you that we will provide you with professional assistance you deserve, until finalisation of your current claim and within the terms and conditions of your Legal Policy. We have provided you with feedback regarding the sales call previously and hope that your concerns in this regard has been addressed. Kindly inform your allocated advisor should you wish to query this aspect further.
Please accept our apology for any inconvenience caused.
Should you wish to discuss your concerns further, please contact us on *** or email us at ***.
Regards
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply23 Oct 2019, 15:45
Official
“Dear Jan S,
Thank you for discussing your concerns with us yesterday and allowing us to agree on a way forward with regards to you legal claim.
We do understand your frustration, but would like to assure you that we will provide you with professional assistance you deserve, until finalisation of your current claim and within the terms and conditions of your Legal Policy. We have provided you with feedback regarding the sales call previously and hope that your concerns in this regard has been addressed. Kindly inform your allocated advisor should you wish to query this aspect further.
Please accept our apology for any inconvenience caused.
Should you wish to discuss your concerns further, please contact us on *** or email us at ***.
Regards
Bernardus van der Merwe
Complaints Case Manager”