GM
Gloria M

1 reviews | Active since May 2014

17 Dec 2019, 20:22

The bulls$%& service continues and does not end.

I really don't know what to say about this Clientele legal anymore. Their service is beyond poor and I can't keep complaining about the same problem a million times. My legal matter has reached its anniversary still no payment and guess what we heading for two years now. If you are not able to solve my legal problem for me in the new year in March let me know so I can directly go and report you guys to the legal body. I've waited long enough and pretty much ****ed off at the %#$ service I've been paying for and getting nothing in return. Idk if the attorney's appointed is just playing dumb but what's going on here is quite clear and doesn't help that Clientele has no desire to get to the bottom of this either. No effort is shown by both parties and me as the client needs to push them for feedback - what a load of bull is that??? I expect an answer and to close this legal matter once solved and all the money expected is paid out to me so I can move on with my life and we can also part ways as I have had it enough of you mistreating me and clearly taking me for a ride.

0
Replies (3)
Clientele Legal
Clientele Legal's reply18 Dec 2019, 10:14
Official
Dear Gloria M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 
Clientele Legal
Clientele Legal's reply23 Dec 2019, 09:11
Official
Dear Gloria M,

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint today.

We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.

We confirm having discussed your matter as well as having further advised you therein and shall keep you abreast of all further developments made.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
 
Yours sincerely, 
 
Karshan Dehal
Complaints Case Manager 
Clientele Legal

GM
Gloria M's update07 Jan 2020, 14:38
Reviewer Update
Hi Karshan, thanks for your response and time previously. Kindly note that I have not been updated since we last spoke and would like to know what the update is on this case and how far the progress is. Regards,