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Debra F

1 reviews | Active since Aug 2009

16 May 2016, 04:51

Terrible Service

Sent through documentation for urgent assistance and its now 11 days and not even a call. Not to mention my previous legal matter that was submitted to your offices on 26 February and is still unresolved. A monthly payment of R130 may not sound like a lot, but when it is added up over 12 months and I am receiving no assistance, I question whether I should cancel.....

0
Replies (5)
Clientele Legal
Clientele Legal's reply16 May 2016, 05:17
Official
Thank you for raising your concerns with us. Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter. Your sincerely, Benita Steyn Clientele Legal
Clientele Legal
Clientele Legal's reply16 May 2016, 11:43
Official
We confirm that the writer contacted you today, when both your legal matters were discussed and we agreed on a way forward. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you within the terms and conditions of your Legal Policy. We shall continue to attend to your matter and keep you abreast of all further developments made. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***. Kind Regards Cavlyn Bemaya Supervisor
DF
Debra F's update25 May 2016, 08:55
Reviewer Update
Absolutely appalled. Received a call within 2 hours of posting on Hello Peter and explained to the woman that I am constantly in meetings and unable to take calls. I requested that future callers please leave a message on my voice mail or email me. To no avail. I have now just been advised that Clientele Legal are unable to assist me as the letter of demand that they sent was not rep**** to. The onus is now on me to go to small claims court. Why on earth do I have legal representation if my only recourse is to go to small claims court on my own?? To date, I have not received any satisfactory outcome from Clientele Legal in the almost 3 years that I have had this policy. It is constantly excuse after excuse or 'small print' for not dealing with my situations. I demand a refund of all the premiums paid so that I can take my matters to a REAL lawyer for resolution.
DF
Debra F's update25 May 2016, 08:55
Reviewer Update
Absolutely appalled. Received a call within 2 hours of posting on Hello Peter and explained to the woman that I am constantly in meetings and unable to take calls. I requested that future callers please leave a message on my voice mail or email me. To no avail. I have now just been advised that Clientele Legal are unable to assist me as the letter of demand that they sent was not rep**** to. The onus is now on me to go to small claims court. Why on earth do I have legal representation if my only recourse is to to go to small claims court on my own?? To date, I have not received any satisfactory outcome from Clientele Legal in the almost 3 years that I have had this policy. It is constantly excuse after excuse or 'small print' for not dealing with my situations. I demand a refund of all the premiums paid so that I can take my matters to a REAL lawyer for resolution.
Clientele Legal
Clientele Legal's reply26 May 2016, 05:21
Official

We confirm that our offices contacted you on 16 May 2016 in regards to your previous complaint logged and your concerns were addressed. You also received confirmation that your matters shall be attended to within the ambit of your Legal Policy.

Your recent comments logged are in regards to a matter where limited assistance was offered to you and same was confirmed telephonically on 9 March 2016 and via email on 19 May 2016. As a courtesy, your legal advisor called you once again on 25 May 2016 to confirm the way forward on your matter before your claim was finalised. It is therefore with much regret that we learn of your intention to cancel your policy after you have received the limited assistance promised.

The writer herein will communicate with you further via email due to your limited availability to discuss the status of your Legal Policy.

Kind Regards

Sumantha Singh

Supervisor

Legal Claims