BM
Busisiwe M
1 reviews | Active since Oct 2020
14 Oct 2020, 10:32
Taking money,but don't provide necessary service.
Over the years,friends told me bad experiences with clientele legal, that they don't have bad service provisions and that their lawyers are bad. Above all that they said, in 2016 I decided to give it try anyway .And I was disappointed with their service, then I canceled the *** ,my mom wanted a legal plan and I told her not to take clientele legal she's going to regret it. But like her daughter, she did anyway. She made a claim and requested a lawyer, 5 day she waited for lawyer to contact her up until now we still waiting. This company is robbing people, taking their money every month and not meeting up with their requests. I will never recommend them to anybody else
Busisiwe Maseko
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Replies (2)
Clientele Legal's replyOfficial
14 Oct 2020, 10:47Dear Busisiwe M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Oct 2020, 10:47
Official
Dear Busisiwe M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Oct 2020, 11:21“Dear Busisiwe M
We thank you for escalating your concerns to us.
Unfortunately, we have not had the opportunity to address the concerns raised herein with your mother being the main member on the policy and yourself, as you have been unreachable upon our various attempts to contact you telephonically.
We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm that you have discussed the matter with the assigned legal advisor, whereby we will be providing your with limited assistance in the matter.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients.. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply15 Oct 2020, 11:21
Official
“Dear Busisiwe M
We thank you for escalating your concerns to us.
Unfortunately, we have not had the opportunity to address the concerns raised herein with your mother being the main member on the policy and yourself, as you have been unreachable upon our various attempts to contact you telephonically.
We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm that you have discussed the matter with the assigned legal advisor, whereby we will be providing your with limited assistance in the matter.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients.. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”