LJvv
Lourence Janse van vuuren
1 reviews | Active since Sept 2011
01 Nov 2024, 08:28
Taking money for nothing
They signed me up for a policy but didnt send the vouchers as they said they would but they took the money from my bank. I would like to cancel and get my refund of r340
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
04 Nov 2024, 09:30Dear Lourence J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply04 Nov 2024, 09:30
Official
Dear Lourence J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
05 Nov 2024, 11:15Dear Lourence J
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Legal
Clientele Legal's reply05 Nov 2024, 11:15
Official
Dear Lourence J
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Legal
Clientele Legal's replyOfficial
05 Nov 2024, 13:46Dear Lourence J
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we can confirm that the policy was cancelled and the refund will be paid back into your bank account within 24 -48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we can confirm that the policy was cancelled and the refund will be paid back into your bank account within 24 -48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Legal
Clientele Legal's reply05 Nov 2024, 13:46
Official
Dear Lourence J
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we can confirm that the policy was cancelled and the refund will be paid back into your bank account within 24 -48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we can confirm that the policy was cancelled and the refund will be paid back into your bank account within 24 -48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Legal